Refund Policy
Last updated: September 2026
Simple and fair: if you have not placed any trade on your evaluation account, you can get a full refund. This policy explains exactly when refunds apply to IKHLAS Trade Arena evaluation purchases.
Evaluation Fees
Payments made for evaluation challenges are service-access fees for simulated trading evaluations and educational tools. They are not deposits, do not represent client funds, and should not be considered investments under any circumstances.
This Refund Policy applies to paid evaluations only. Free competitions, referral rewards, points, and prize claims are not purchases and carry no refund value.
Refund Window — No Trade Placed
You are eligible for a full refund of your evaluation fee if no trade has been placed on the issued evaluation account.
Once the first trade is executed on the account, the evaluation is considered started and the fee becomes non-refundable, except in the duplicate or failed payment cases described below. To request a refund, contact us before placing any trade.
Non-Refundable Cases
Refunds are not issued where any trade has been placed on the evaluation account, including accounts that later breach drawdown limits, are paused, disabled, or banned for rule violations.
Referral points, bonuses, prizes, and funded-account payouts are discretionary rewards, not purchases, and are never refundable as cash under this policy.
Duplicate & Failed Payments
If you were charged twice for the same evaluation, or your payment was debited but the evaluation was never issued, contact support with your transaction reference and account email.
Verified duplicate or failed-but-debited payments are refunded to the original payment source within 7–14 days, regardless of trading activity on any other account.
Payouts Are Not Refunds
Funded-account payouts and competition prize claims follow their own approval and disbursement flow and are entirely separate from refunds.
Requesting or receiving a refund for an evaluation fee does not affect payouts already approved on other accounts, and approved payouts cannot be converted into or claimed as refunds.
How to Request a Refund
Email us at info@ikhlasapp.online from your registered account email with your evaluation or account ID and your payment transaction reference.
We review requests in the order received and respond with a decision. Approved refunds are returned to the original payment source within 7–14 days.
Questions?
If you have any questions about this Refund Policy, please contact us at info@ikhlasapp.online